In cooperation with Stadtwerke Neuss (SWN), Another Monday has developed a customized RPA solution. Thanks to modern, robot-controlled process automation, human intervention when changing the counter becomes virtually redundant.
In order to be able to correctly bill the energy consumption of their customers, energy suppliers juggle daily with numerous data records in different systems. To keep complexity and costs low, labor-intensive processes such as changing electricity meters are often outsourced to external service providers. Because the manual preparation of the relevant data from logs, the creation of counters in the supplier’s ERP system and the final change are real time wasters and cost drivers at the same time.
Systems from energy suppliers are made for automation
Counter changes pull a rat tail of administration behind it. This is partly due to the fact that this is not a one-off measure per customer. The correct calibration of an electricity meter can only be guaranteed for a certain period of time, which is why the meters must be replaced at regular intervals. Stadtwerke Neuss has so far outsourced this to a service provider who took care of changing the meter on site at the customer and transmitted all relevant data to the Stadtwerke. This was done in XML format, which was difficult for employees to read. In the first step of the process, the XML file had to be converted into a more readable Excel table.
Successful cooperation as a springboard for energy suppliers
Another Monday developed an automated meter change process for Stadtwerke Neuss. Software robots are now taking over the repetitive task of switching. Employees only have to intervene in exceptional cases.
The cooperation with the municipal utilities did not end with the pilot process: The employees of Stadtwerke Neuss were trained in the use of the AM Muse and the AM Composer – so they can now automate processes independently.
The AM Ensemble, Another Mondays end-to-end automation solution, has proven to be the next generation of robot-controlled process automation: thanks to the AM Ensemble, automation becomes more user-friendly, self-explanatory and seamlessly scalable. All of this is done in compliance with the latest security standards. Every step of automation is covered, from collecting work steps relevant to the process to the final processing of the process in several different applications. This means that even users without programming knowledge can automate processes quickly and easily!