Robotic Process Automation (RPA) is a technology that enables companies and their employees to spend less time on repetitive tasks, so that more time is invested in value-adding activities. This is done by automating lengthy tasks across multiple IT infrastructure applications. Companies benefit from the fact that their employees can spend more time in contacting customers, achieving corporate goals and brainstorming about future activities. Many organizations think this is a good idea, and they often want to move towards such a structure. Often, however, there is still a lack of understanding of the concept and companies are not aware of the implementation pitfalls that the introduction of RPA entails.
Arguments against RPA
RPA is often associated with the takeover of human labor. A myth that sends the wrong message about this smart technology. RPA is about improving efficiency and even increasing joy and fun in the workplace by creating time for employees to perform more demanding and satisfying tasks. And yes, there are jobs where RPA can replace people. At the same time, the technology above all offers a new way that enables companies to create a more productive business that requires important human knowledge and creativity.
Illusion versus reality
The main reason RPA projects fail is wrong expectations. Dissatisfaction like this often starts with a misunderstanding about the real uses of Robotic Process Automation. Unrealistic assumptions are often the cause of implementation failures. That’s a shame, because RPA can really inspire, and an introduction of RPA can optimize the lives of employees and customers in the long term. So let’s start by eliminating the five most common myths on behalf of RPA.
Illusion 1: Cost reduction is the only benefit of RPA.
Think about how RPA can have a positive impact on costs, customer relationships and risk management. Market demand requires digital transformation from most companies. Increasing throughput speed, improving validated decision making, and improving accuracy are the three key factors for this transformation. Structurally speaking, RPA can close the gaps between multiple systems without creating a patch crossing. The IT security aware RPA can complement cyber security by recognizing patterns and identifying potential vulnerabilities in real time.
Illusion 2: Any process can be automated with RPA and is highly effective as an independent solution.
The process analysis shows that usually 50% of the processes that contain repetitive tasks are suitable for automation. However, the benefits of RPA are only maximized when the most time-consuming activities for employees are automated.
Illusion 3: A virtual worker replaces the human worker.
RPA eliminates certain repetitive tasks that employees would normally have to do. This means that tasks are taken over by the virtual software robots, but no workplaces. RPA creates scalability, increases efficiency and enables employees to concentrate on less monotonous and more value-adding tasks.
Illusion 4: The automation of robotic processes eliminates risks by eliminating all human interference.
Whenever an employee has to complete a repetitive task for eight hours straight, he will make a mistake, no matter how easy the task is. In this sense, the frequency of errors is eliminated by RPA, but not by human intervention. On the other hand, it could also be a big risk, because if tasks are programmed incorrectly, it will consistently perform the tasks incorrectly. So with RPA it is important to strike a balance between automation and human activity, because only when the interaction is properly balanced, the magic of RPA unfolds.
Illusion 5: RPA is a tool that can be easily implemented in-house without special knowledge.
It may have become clear that implementing RPA cannot be taken lightly. Implementation requires a holistic approach from an experienced partner. You need to have an accurate and realistic picture of the current situation, only then can RPA be as functional and beneficial as expected. Your own perspective on RPA must be understood as a methodology and not as a technology. An intelligent RPA methodology is of central importance.
The 7-phase model of Another Monday methodology deals with all essential elements for a successful implementation. If RPA is viewed not as a technology but as a method, illusion becomes reality. This reality comes alive when you successfully launch your RPA journey.